Help Desk Technician

Jackson, MS 39211

Post Date: 07/13/2018 Job ID: 240192 Industry: Technical City: Jackson Type: Temp To Full-Time Pay Rate: $17.30/hour

Do you love solving problems that others can t fix? Are you comfortable walking people through complicated computer tasks? Do you have experience explaining complex solutions to intricate problems and thrive on helping people reach their goals? If this sounds like a good fit, apply online today!

RESPONSIBILITIES:

  • Respond to emails from employees and customers seeking help with software or computer related issues

  • Learn the functions and back end of software program so you can walk users through the steps to achieve specific goals

  • Aid the development team in conceptualizing updates and upgrades that will enhance users experience

  • Walk customers through the steps to achieve a goal in our software on the phone

  • Maintain a high level of courteous customer service at all times

REQUIREMENTS:

  • 2+ years experience in IT related position or 2+ years of college in a computer related curriculum

  • Excellent customer service skills

  • Strong verbal communication and problem solving skills

  • Strong analytical and technical skills

Benefits: Health insurance, paid time off, paid holidays, and 401k retirement plan

Starting Salary: $36,000

Hours: 8am-4:30pm, Monday thru Friday

*All applicants must be at least 18 years old to apply and be able to pass a drug screen

If you review the job description and requirements above and your skills are a match, please click the APPLY ONLINE button below. Click the appropriate link as either a First Time Applicant or a Returning Applicant and follow the prompts. If asked, please select the JACKSON CLERICAL branch. If you have any questions, please contact our office at 601-353-4200.


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