Help Desk Analyst

Jackson, MS 39211

Posted: 08/02/2019 Industry: Customer Service Job Number: 242340 City: Jackson Type: Temp To Full-Time

Do you love solving problems that others can t fix? Are you comfortable walking novices through complicated computer tasks? The ideal candidate for this HELP DESK ANALYST position should have experience in explaining complex solutions to intricate problems and will thrive on helping people reach their goals. Company is seeking team-oriented, highly motivated professionals with backgrounds in IT. If you or someone you know has this experience, get in touch with us today.

STARTING SALARY: $32,400 annually

HOURS: 8am - 4:30pm, Monday through Friday

RESPONSIBILITIES:

  • Respond to emails from employees and customers seeking help with software or computer related issues

  • Learn the functions and back end of software program so you can walk users through the steps to achieve specific goals

  • Walk customers through the steps to achieve a goal in our software on the phone

  • Maintain a high level of courteous customer service at all times

REQUIREMENTS:

  • High school diploma/GED required (Associate degree preferred)

  • 2+ years previous Help Desk experience is preferred

  • Excellent customer service skills

  • Strong verbal communication and problem solving skills

*Must be at least 18 years of age and able to pass a drug screen and background check

BENEFITS: Client company offers above average benefits to include Health Insurance, 401K, Paid Vacation, Paid Holidays, and many others

If you review the job description and requirements above and your skills are a match, please click the APPLY ONLINE button below. Click the appropriate link as either a First Time Applicant or a Returning Applicant and follow the prompts. If asked, please select the JACKSON CLERICAL branch. IF you have any questions, please contact our office at 601-353-4200

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