Advanced Technical Support Team Member

Ridgeland, MS 39157

Posted: 03/18/2019 Industry: Customer Service Job Number: 241509 Pay Rate: $14.50/hour City: Ridgeland Type: Temp To Full-Time

Large company currently seeking an ADVANCED TECHNICAL SUPPORT TEAM MEMBER. This employee must have a strong technical background with advanced tech support and IT/Helpdesk.This person will need to be able to work full time in a tech savvy, high speed environment.

PAY RATE: $14.50 / hour

HOURS: 8:00am - 5:00pm, Monday thru Friday

RESPONSIBILITES:

  • Troubleshoot and resole advanced technical issues over the phone

  • Provide and maintain outstanding customer service and satisfaction

  • Assist users to resolve computer related problems, such as inoperative hardware, software, and network issues

  • Communicate well with customers, coworkers, and other departments to facilitate the resolution of customer issues and associated electronic workflow and paperwork that require special handling

REQUIREMNETS:

  • Exceptional customer service and interpersonal phone etiquette skills

  • Strong computer application skills including MS Windows, MS word and MS Outlook, plus knowledge of both PC and Mac operating system and Internet browsers

  • Strong oral/written communication skills

  • Must be decisive, results oriented

  • Demonstrate ability as a creative thinker and problem resolution skills

  • Ability to articulate complex issues in an easy to understand manner

  • Motivated to be a consistent high performer

  • Must be able to maintain a positive attendance record

All Applicants must be at least 18 years old to apply and able able to pass a drug test

BENEFITS: Company offers employee health insurance after probationary period

If you review the job description and the requirements above and your skills are a match, please click the APPLY ONLINE button below. Click the appropriate link as either a First Time Applicant or a Returning Applicant and follow the prompts. If asked, please select the PROFESSIONAL BRANCH. If you have any questions, please contact our office at 601-353-4200.

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