Help Desk Analyst

Jackson, MS

Post Date: 12/07/2017 Job ID: 238948 Industry: Technical City: Jackson Type: Temp Pay Rate: $17.00/hour

Seeking experienced Help Desk Analyst to become part of large company! Job responsibilities include taking and logging calls, giving first level support, coordinating the escalation of help desk problems, supporting and troubleshooting all computer software, hardware and peripherals, supporting and troubleshooting communications problems involving data circuits and associated communication devices, logs and resolves technical questions related to applications software and hardware as received from other remote locations, works with communications companies and vendors to resolve issues and exchange defective hardware, assists in installation and setup of software , maintains working knowledge of current mainframe and software applications, assists in maintaining accurate inventory of serial numbers and asset tags of all computer hardware for statewide network and other duties as directed.

SALARY: $17.00 an hour, depending on experience.

Requirements include:

  • 2 years of college with a concentration in a computer related curriculum, PLUS 2 years of computer work related experience.

  • Previous Help desk experience preferred

  • Strong working knowledge and experience in the use of windows operating systems, Microsoft Office, Outlook, and other personal computer applications, hardware, and peripherals

  • Data Telecommunications skills and networking experience highly desirable

  • Must be able to effectively communicate with others and instruct them in a courteous, professional, businesslike manner

  • Excellent verbal and written communication skills

  • General understanding of computer operations (hardware and software)

  • Must be able to pass a drug screen and background check

  • Valid Mississippi driver's license and driving record at the time of hire which would not place the employee on probation of disqualifying the employee from Fleet Operator status under the company driving safety policy

  • Must be able to travel statewide as required when hired perm

  • All applicants must be at least 18 years old to apply.

Hours are Monday through Friday, 8am-5pm.

BENEFITS: Client company offers excellent benefits after probationary period

If you review the job description and requirements above and your skills are a match, please click the APPLY ONLINE button below. Click the appropriate link as either a First Time Applicant or a Returning Applicant and follow the prompts. If asked, please select the JACKSON CLERICAL branch. If you have any questions, please contact our office at 601-353-4200.


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